My husband and I I bought 2 vehicles over the weekend! Kyle was beyond amazing with helping us and making everything go smoothly. We will for sure be going back to see him for all of our vehicle purchases!

Rob and Brandon were both great, I had a very specific issue with my 2024 F250, they were very prompt in getting my vehicle in for service. Communication was way above any other dealership I have ever dealt with. Highly recommend

Great experience from start to finish Bob was great to work with. The advertised price was the price No games!! Thank you Diehl ford and Bob

I had a great experience with the purchase of my new F350. Thanks to Lou and Rob for a great experience.

We had a lengthy but overall great experience with Diehl Ford. The salesmen, managers, and parts guys were accommodating, and we accomplished our mission on New Year's Eve. The patience of the Diehl staff is excellent even with our two-year-old in tow. In the end, we had to do some serious math to make our deal work, and everyone came together to support and get us in a new Bronco.

Top Notch. The Best Prices. Excellent Customer Service. 100% Transparent... I can't recommend Diehl Ford highly enough!

They had good prices in Bob was great

Diehl helped me get a really great Ford Bronco Sport.

The folks at Diehl were knowledgeable and easy to work with.

Diehl Auto is a great place to purchase vehicles no hassle experience very friendly!

Amazing experience and would recommend checking out this dealership for your next vehicle purchase! Very kind staff! Have nothing but great things to say

Eli, and the sales team have great knowledge of their products! Very professional from Top to Bottom, no games!

Had been talking to Salesman “Paul” looking a purchasing a vehicle for my mother in law, unfortunately the original car sold, chose another one made an appointment for the next day for her to test drive ect. My husband and his mom go there and sat down and were told now that car had sold then tried to sell them on something different, then “called” someone there just to confirm it had sold and the deal fell thru but then all of sudden they were told the radio doesn’t work and they’ve tried to “fix” it 3 times and wasn’t successful and that it would have to go thru Ford. We said no thank you and left but yet they are still trying to sell the vehicle. Then tried to say well if something comes in we will call…no Thanks put a bad experience for them! Would have been nice if the salesperson was honest and called or texted us prior to let us know of this situation. #SHADY #NOTHONEST

Our car buying experience went very well. The bow for our Anniversary was a pleasant surprise. We were disappointed in how the negotiation went. I would recommend this dealer.

My Suv 2020 Subaru Frorester was towed in on Jan 10 ,2025 a deer hit me Tre Bell worked on my car the car sat for a week until they were waiting for parts to come in and waiting on insurance company which insurance was waiting on them they never once contacted me about my car I had to be the one to reach out to them so did my agent at All state it was always something different they left me a voice last week stating they were waiting on the windshield to come in on Friday. and he would get back to me later that afternoon but I never heard from him at all I was rented a SUV from Enterprise they wanted it back on Wed Jan 8th so I called Diehl up and told them I needed my car back cause I had to return my rental back he said it was in detail which he said that on Tuesday but I guess that was wrong he said soon as it came back he was going to check everything out and call me the end of the day I didn't here nothing from him my insurance agent Stacy call the same day and they told her the same thing we waited all day yesterday no call so today Stacy decided to call them this morning and Jill told her my car was done Tre called me on Wednesday to let me know she said no one called them and if they did you think they would have tired on Thursday or even Friday morning but they didn't .this is so poor communication with customers I will never use this place again my Subaru dose look good but this is beside the point. Post for Collision Department

Shiquan was a please to work with. Personable and passionate about making your purchasing experience stress free.

I ordered a new Explorer and everything appears to be going good so far.

Eli was a great guy very knowledgeable I will continue to work with him on any future buys thanks again Eli

I recently came in to sell my car and had the pleasure of working with Shiquan, he is one of the best salespeople I’ve worked with. He went above and beyond to help me. I will definitely be recommending and coming back in the future!

Great new car buying experience my sales person was Lou he was great to deal with I am happy with my new Bronco sport. The sales manager Rob took care of me with my trade. Great team to deal with. Thanks I give them 5 stars

Dan Kline and Bob Bryce are amazing !! They helped me get into a very nice vehicle at a price I could afford! So grateful for people like this! Thank you Diehl of Massillon!

I had a great experience here with the help of shiquan. He not only made me feel comfortable in a stressful time. But he also got me into something comfortable!! I highly recommend him!!

I had an amazing experience at this Ford dealership! The staff was incredibly friendly and made the entire process smooth and enjoyable. Their level of service is top-notch! Not only did they take great care of everything, but they also filled my tank up completely and even gave me a discount! I felt truly valued as a customer, and I highly recommend this dealership to anyone looking for outstanding service. Thank you so much! I will definitely come back to them again for my next car!

I just purchased a Lincoln Navigator and I am still beside myself, thinking about how well I was treated at Diehl Ford. Kyle goes above & beyond to ensure the customer is happy. Kyle thank you for exceeding expectations! I am so happy!

Thus was an amazing experience! They listened to exactly what I wanted and got me in a reliable car. Tracy was personable and an amazing person to ride with to and from the dealership. Kyle and Bob walked me through step by step with no surprises and I would recommend with 1000% certainty someone else would also have the same experience.

Bob Bryce super down to earth. Absolutely no pressure.

Shiquan and the Diehl Ford group were great to deal with. Good experience..

1 month and 2 weeks and I STILL DONT HAVE MY TRUCK!!! NO RENTAL WAS GIVEN OR OFFERED NOTHING!!! DO NOT TAKE YOUR VEHICLES HERE FOR SERVICE! IVE PAID A TRUCK PAYMENT AND HAVEN'T EVEN DRIVEN IT! Update- 9/18/24 STILL DONT HAVE MY TRUCK! NOT OFFERED A THING TO HELP! I WILL EDIT THIS EVERY DAY MY TRUCK IS GONE! Update- 9/18/24 Paul is the most professional person I've spoken to there. Thank you Update- 9/19/24 No call or anything about a rental Update- 9/20/24 Incase anyone guessed it, you're right! Absolutely zero communication again today. Called Corporate Ford and filed a complaint. Update- 9/21/24 Radio silence from the dealership. Not surprised at this point. A Ford dealership that can't call or offer anything for that matter. Super suck Update-9/23/24 Hey if you're reading this, this place has had my truck for 2 months and after I call corporate and the manager here STILL NO WORD!

Shaquan was GREAT!! He was very knowledgeable about the vehicles we wanted to see, he was so easy going & not pushy like MOST salesmen. I would DEF recommend him to anyone!!

Huge shout out to Kyle Sanders! He helped me find the perfect SUV! He knows everything about cars, not just how to sell them! From the inside working parts of the engines, to the treads on the tires, to what’s covered in the warranty. He knows it all and doesn’t skip a beat! I will never go to anyone else! And all of the other team members at Diehl were so friendly and helpful! Thanks for a really great experience!

Kyle and Lou were both great with helping me get into a newer vehicle. They explained everything and answered all my questions and concerns. Ben in finance made everything super easy. The entire process was super smooth!

Shoutout Kyle Sanders

This was the best car experience I've had. Bob Bryce is very friendly and knowledgeable. I would recommend him to everyone. Thank you Mr. Bryce

This was a great experience all around. The staff at Diehl Ford of Massillon is top notch!

I already gave a response the day of my visit. I was satisfied than, nothing's changed, still satisfied.

Honestly super frustrating, turned my truck in Aug 5th and STILL don't have it. It needs a rear differential replaced. I've called to stay involved and I'll give the folks credit, they were very polite and kind. Over 30 days is a bit much.

Had a pickup in twice about ac not working. Programed BCM didn't work. Second time scanned again they said 100% HVAC controller. Nope didn't work. Now they want to charge me again to rescan.

Dealer has what I want in stock.Test drove with a very knowledgeable sales person.

This ended up being the best car buying experience that I have ever had. They aren’t pushy and actually listen to you.

Great experience all the guys were awesome to work with! Thanks!

Best car buying experience I've ever had in my life would highly recommend. Purchased Ford bronco we love it!

They’re really great and I’m not just saying this but they helps me get Everthing I need before leaving off the lot , I definitely appreciate them I was down for a month with no car , my car head gasket went out , there very nice reasonable HIGHLY RECOMMEND

This was the best car shopping experience we have had. We were treated very well, given a better deal than expected. Felt comfortable and not pressured through the whole experience. Did not feel we were being taken advantage of at all which we have felt a lot at other places.

Went to this for dealership and bought a used truck twenty seventeen, with only eighty thousand miles on it. Great. Looking truck seem to run fine. Explain to them that I was leaving town going on vacation for a week.Just after the purchase. While driving it to my vacation destination, the truck started making a strange noise.I contacted them when I got back about taking a look at it. They said, oh, since you've had the truck for a week, we're not doing anything to it "so sorry". Highly do not recommend this dealership, as they wouldn't even take a look at the truck to determine what the issue was without charging additional fees. Apparently, it's all about the almighty dollar for these boys $$$$$$$$$$$$$$$$$

Kyle S. (& Team) were awesome! 👏🏻 from sales to finance + working with the managers, everyone was so awesome, friendly, personable, and helpful. I love my Maverick! It’s already made it to the beach, bike riding and hocking hills! Perfect adventure vehicle! Thanks again, Kyle!

Absolute BEST customer service I have EVER experienced. Bob, Rob, and Ben went above and beyond to make sure I was taken care of!!! After dealing with issue after issue at multiple different dealerships, given false hope, and waiting around just to be told “sorry we cant help you”, these three gentleman MADE SURE I left with a vehicle that same day!!! They did everything they could to help me immensely and now I am the owner of a new car!!! 10000/10 recommend Diehl Ford!!! They WILL take care of you and get you want you need! I was starting to lose all hope in getting a vehicle until I walked in here!!! Thank you guys y'all are the BEST!!!

Excellent service! Friendly, personable staff!

Shiquan did amazing Ants in my pants crazy good deal

Very easy to work with

Knew what I wanted to look at. Easy experience. Painless. Would buy from Diehl again.

They are absolutely amazing! They take so much time and care to make sure that you are satisfied!

1400 appointment for some recalls on my Bronco. It's supposed to be picked up by the dealership and I still haven't gotten a phone call to get the car keys. Already doing a good job. I'll update with more info. Update: Communication and planning to get my truck was great. Car recall was done really fast

Horrible experience. Some salesman named Joe something kept making eyes at my daughter. She's only 11. Then he was obviously sniffing her, and on the way out he patted her on the behind.

Super helpful appreciate Alec and his service

Bob and Eli were great. Not your normal pushy salesmen but true gentlemen and professionals. Even though we were unable to make a deal it was still a very great experience and would recommend them anytime.

The staff were friendly and helpful. I had questions they had answers, l left their satisfied.

BOB BRYCE WAS AMAZING … He represents the dealership with kindness, education on everything in the company, and very organized, such an incredible man!! He’s a keeper!!!

From the moment Joe Shipley reached out to me until the moment we met in person his demeanor, patience, willingness to make it happen, & his sincerity shown brighter than the sun. Working with him was an absolute pleasure. I appreciate him making this experience as natural as possible. There was a bit of an extended waiting period & he sat with me & my parents the entire time chatting like old friends. Simply amazing. Let me know when you’re in Cleveland so I return the warmth!! See you soon.

I wanted to tell you I had the best experience at this dealership. Eli was the best salesman I have ever dealt with when buying a car. He was very patient and kind throughout the experience. He answered all of my questions and if he didn't have the answer he asked somebody else. He put me in a very nice chevy impala within my payment range. I really went in there expecting to not find a car within the payment range I wanted because no other dealership could and expected to leave disappointed as always but ileft with a nicer car than I've ever had in my.life.all smiles. The whole team did a good job for me but Eli picked the car to show me and he did a very nice job. THANK YOU ELI

Alec got us in a new ford explorer from an ecosport! He was really awesome to work with and helped us manage our payment and price range and was just an awesome salesperson and knew his things and what not! Such an incredible place to get help with a car!

The whole staff was very friendly. Alec was super helpful and great to work with. I would definitely buy from here again and requests to buy from Alec again. Thanks for helping me find the perfect vehicle.

Awesome experience! Bob put me in the car I wanted! Extremely professional, and kind, honest and efficient!